United States, Canada, Mexico, Saudi Arabia, Bahrain, South Korea, United Arab Emirates, Japan, Kuwait, Oman, Hong Kong SAR, Singapore, Germany, Andorra, Austria, Belgium, Spain, Estonia, Finland, France, Ireland, Italy, Luxembourg, Norway, Netherlands, Poland, United Kingdom, Sweden, Switzerland, Australia and New Zealand.
Order cutoff time: 4:00 PM (GMT-08:00 – Pacific Time)
Processing time: 1–2 business days (Monday to Friday)
Orders placed after 4:00 PM are processed on the next business day.
Once your order has been processed and shipped, the estimated transit time is 3–7 business days (Monday to Friday), depending on your location.
In total, you can expect your order to arrive within approximately 4–9 business days (processing + delivery), excluding weekends and public holidays.
Yes.
Shipping is free on all orders — no minimum purchase required.
As soon as your order is shipped, you will receive a shipping confirmation email with a tracking link.
You can click this link at any time to check the real-time status and location of your package.
While we do our best to respect the estimated delivery times, delays may occur due to factors beyond our control (severe weather, public holidays, carrier issues or logistical disruptions).
If:
please contact us as soon as possible so we can open an investigation with the carrier:
We’re here to help until the situation is resolved.
If you need to correct or change your shipping address, please contact us as quickly as possible after placing your order:
If your order has not yet been processed or shipped, we will do our best to update the address.
If the parcel has already been shipped, we may not be able to modify the address, but we will assist you with the available options.
If you are not completely satisfied with your order, we are here to help.
We gladly accept returns and exchanges within 14 days of the date you receive your order, whether the product is defective or not.
To be eligible for a return or exchange:
Returns that are sent back after 14 days, or items that are used or damaged, may be refused.
Once we receive and inspect your returned item:
Please note that your bank or credit card issuer may need additional time to post the refund to your account.
For any questions about orders, delivery, returns, exchanges or general inquiries, you can reach us:
Mailing address:
Silknss – Customer Service
PO Box 30236, RPO OGILVIE
Whitehorse, Yukon Territory, Y1A 5M2
Canada
Customer support hours:
Monday to Friday — 9:00 AM to 5:00 PM (GMT-08:00 — Pacific Time)
Support available by email and phone.